When will I receive my order?
Most orders are shipped in 1-2 business days. Speed of delivery is selected at
checkout – we offer USPS delivery options including Express, Priority and
Parcel Post. For complete details, please visit our policy page.
What is your return policy?
Customer satisfaction is our primary concern, so we’re proud to offer a
no-hassle return policy. If you are unhappy with your purchase for any reason simply
return within 30 days for a refund. For complete details, please visit our
policy page.
Does my order qualify for free shipping? If so, how will it be shipped?
We offer free shipping on all orders over $49 within the United States.All orders that qualify for free shipping will be shipped via USPS Parcel
Post, which has a 2-9 day delivery window.This estimate is provided by the post office; therefore, we cannot
guarantee when an order will arrive.
I’d like to purchase an item that is out of stock; is
there any way I can still get it?
We do our best to keep our store fully stocked, however we do occasionally have
items out of stock, especially off-season items. Please don’t hesitate to
contact us concerning any out of stock items – we will certainly do everything
we can to make it available in a timely manner.
Do you ship outside of the United States?
We do offer international shipping to most non-U.S. destinations.Shipping costs and delivery times may vary –
see options during checkout to determine exact costs and times.
Do I have to pay any sales tax? Residents of the State of Georgia
will be charged sales tax. We do not collect sales tax for other states;
however, we encourage our customers to understand the sales tax laws in their
respective states as it applies to online purchases.
I entered the wrong shipping address on my order – can I
change it?
Once you realize you have entered the incorrect shipping address, please
contact us immediately.If the order has
not already shipped, we will be more than willing to correct it before
shipment.
Can I cancel an order? If you would like to cancel your order, please contact us immediately. If
the order has not already shipped, we will cancel the order and issue a refund
for your purchase. If the order has already shipped, you will need to return
the order to receive a refund. See our return policy for more details.
Can I place an order by phone? We encourage customers to place orders on our site via our safe, secure and
convenient online checkout system. Still, you are certainly welcome to place an
order by phone if you prefer. Our telephone number and operating hours are
listed on the contact us page.
I am trying to checkout and I am being redirected to
PayPal. Is this where I pay? Yes, it is. We utilize PayPal to accept credit card payments over the web
because the company is safe, secure and provides extensive protection for
buyers. Once you have entered your personal information for billing and
shipping, you will be redirected to PayPal via a secure connection. Once you
have completed the payment, please return to the Katydid Gifts website to
ensure your order is processed.
